Phones4U
Phones4U.co.uk deals can be found at HotUKDeals
About (taken from their website)
Welcome to Phones 4u. Leading the way in the mobile industry through its excellent customer service, innovative advertising and differentiated in store experience, Phones 4u has over 440 stores and is still rapidly growing.
Phones 4u recognise that people are bewildered by the complexity and choice that confronts them when buying a new mobile phone. We’ve developed our business focusing on our customers, cutting through this confusion with our unique consultative approach. We invest time in understanding our customers’ individual mobile phone needs, and offer a package that is right for them - as a result we sell more new contracts than anyone else on the High Street.
Delivering excellent customer service it is central to what we do, and we constantly look at ways to listen, understand and improve in this area. No other company is as passionate and does more to understand customers’ needs to ensure that we deliver on the Phones 4u customer promise of ‘We’ll find the right deal 4u’.
Feedback
Feedback for Phones4U.co.uk at HotUKDeals
This is a great discussion thread for those who are planning on purchasing from Phones4U. If you’ve had a recent encounter with Phones4U, be it good or bad, then we’d like to hear from you! Please come and post a message with your review of their service.
Phones4U Cashback Claim Form
A cashback claim form must be sent with each claim. This is sent to you within 30 days of receiving your handset. If you do not receive this form then you must get in touch with them before your cashback is due in order to get a replacement.
Refund & Exchange Policy
Phones4U’s Refund and Exchange policy can be read here.
Terms and Conditions
These are especially important if you are entering into, or about to claim on, a contract involving cashback or a free gift. Phones4U’s Terms and Conditions can be found here.
Contact Details
If you have a question then your first port of call should be the help section on the Phones4U website. It contains the answers to many questions, including how to claim your cashback.
Address for Cashback Claims (I advise you to check this before sending anything):
Redemption Department
Phones 4 U Ltd
PO Box 2453
BRISTOL
BS4 9WR
Address for Customer Services
Web Customer Services Team
Osprey House
Ore Close
Lymedale Business Park
Newcastle-under-Lyme
Staffordshire
ST5 9QD
Customer Services (In-Store Purchase): talktous@phones4u.co.uk
Customer Services (Internet or Telesales Purchase): web.orders@phones4u.co.uk
Telephone (Official Numbers)
Sales: 0800 0725 855
Customer Services: 0870 905 0416
IMPORTANT: Whilst the “0800″ number listed here is free to call from any UK landline or pay-phone, it may cost to ring it from most mobile phone handsets. Also, 0871 numbers are charged at national rate on most UK landlines and usually cost more to ring on a mobile phone. They are not included in “inclusive minutes” packages. Please search on “Say No To 0870” to find a geographical number or try the alternatives listed below. These are included in any network and national “inclusive minutes” plans on mobiles and landlines.
Telephone (Geographical)
These numbers are not guaranteed to work. If you find one that doesn’t work then please let me know.
Switchboard: 01782 677600
Find Your Nearest Phones4U Store
Use the Phones4U Store Locator to find your nearest store.
Remember, they are unlikely to offer the same offers as are available from the main Phones4U call centre or website.
Other
Let me know if there’s anything else that you think needs to be said!