CarphoneWarehouse
Carphone Warehouse deals can be found at HotUKDeals
About
Established in 1989, the Carphone Warehouse is Europe’s leading independent retailer of mobile phones and services, with over 2,400 stores in 9 countries.
Feedback
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This is a great discussion thread for those who are planning on purchasing from The Carphone Warehouse. If you’ve had a recent encounter with The Carphone Warehouse, be it good or bad, then we’d like to hear from you! Please come and post a message with your review of their service.
Refund & Exchange Policy
The Carphone Warehouse’s Refund and Exchange policy can be accessed here.
Terms and Conditions
The Carphone Warehouse’s Terms and Conditions can be found here. These are especially important if you are entering into, or about to claim on, a contract involving cashback or a free gift. The Carphone Warehouse’s “chequeback” (or cashback) information is here.
Contact Details
If you have a question then your first port of call should be the help and support section of the Carphone Warehouse website or the How to Claim your Chequeback page. They are very, very useful.
Address for Cashback Claims (I advise you to check this before sending anything):
Chequebacks
The Carphone Warehouse
Redemptions
PO Box 356
Southampton
SO30 2PG
Only via the Carphone Warehouse’s email system (which is exceptionally good).
Telephone (Official Numbers)
Sales Advice: 0870 087 0870
Order Information: 0845 601 0411
Customer Support: 0870 087 0168
Business Customers: 0800 083 3003
IMPORTANT: Whilst the “0800″ numbers listed here is free to call from any UK landline or pay-phone, it may cost to ring it from most mobile phone handsets. Also, 0871 numbers are charged at national rate on most UK landlines and usually cost more to ring on a mobile phone. They are not included in “inclusive minutes” packages. Please search on “Say No To 0870” to find a geographical number or try the alternatives listed below. These are included in any network and national “inclusive minutes”plans on mobiles and landlines.
Telephone (Geographical)
These numbers are not guaranteed to work. If you find one that doesn’t work then please let me know.
You may be able to contact Sales or Customer Services on: 0800 424800
Find Your Nearest Carphone Warehouse Store
Use the Carphone Warehouse Store Locator to find your nearest store.
You can get geographical telephone numbers for your local store via SayNoTo0870.com, however they are unlikely to offer the same offers as are available from the main Carphone Warehouse call centre or website.
Other
Let me know if there’s anything else that you think needs to be said!